- Support is provided over-the-phone and via direct connection to your desktop / laptop computer.
- With your permission, we use the award winning software CrossLoop® to create a secure connection to your PC - almost as if we were right there with you!*
For more information regarding this service, email us at customer.care@annatech.net. For your financial protection, we test the remote connection to ensure it works before charging your credit card.
*Remote support requires over the phone payment via credit card before service can commence.
Network Security
- Wired / Wireless Network Troubleshooting - $55
What we look for:"If your are on the internet, your computer is open to the world, unless you secure it."
- Is wireless encryption enabled?
- Does your wireless router broadcast your SSID?
- Is there a firewall installed/enabled on your computer?
- Are there file sharing programs installed on your computer?
- And more!
Securely share the internet, printers, and files from anywhere in your office or home. We will setup your computer to protect it from internet attacks while allowing you access within your home network.
Additional computers - $30
NOTE: An active high-speed internet connection is required for this service. Software costs not included in price. We recommend Trend Micro Internet Security which allows for installation on up to 3 computers with purchase of one license.
Virus and Spyware Removal
- Virus and Spyware Removal - $75
- Virus and Spyware Removal plus Anti-virus & Anti-Spyware software installation - $100
Get rid of nasty viruses & spyware and protect your PC with your choice of an Anti-Virus & Anti-Spyware software package. Annatech recommends Trend-Micro PC-cillin used with Spybot-SD and Spyware Blaster. Add additional computers for $30 each. Software not included.
Computer Training
- Get answers to your questions with customized one-on-one tutorials - $55/hr
We will provide support over-the-phone or via remote computer connection. Call to schedule an appointment for a customized tutorial session to fit your needs and budget. Check out some of the examples below:
- Computer backup walk-through.
- How to use Windows XP to your advantage.
- Tutorials on how to use the various components of Microsoft Office.
- Entering the Digital Age: How to sync your PDA with your computer, load your MP3 player with music, manage your digital camera's photos, etc.
- And more!
NOTE: Billing his handled via credit card over the phone or via secure transaction directly through our website. For your security, we do not maintain any credit card records either on paper or on our website. We accept all major credit cards including Master Card, Visa, Discover, American Express, and direct payment through Paypal.
Internet Service Assistance
- Internet Connection Troubleshooting- $75/hour (ON-SITE ONLY)
Do you have a custom network setup that your ISP will not support? Called your internet support, but they still cannot fix the problem? We troubleshoot all networked internet connections.
NOTE: Due to the unpredictable nature of custom setups, service is charged by the hour. 1 hour minimum with additional fees charged by 1/4 hour.
