Coming soon!

• Support is provided over-the-phone and via direct connection to your desktop / laptop computer.
• With your permission, we use the award winning software CrossLoop® to create a secure connection to your PC - almost as if we were right there with you!*

For more information regarding this service, email us at customer.care@annatech.net. For your financial protection, we test the remote connection to ensure it works before charging your credit card.

*Remote support requires over the phone payment via credit card before service can commence.

Network Security

• Wired / Wireless Network Troubleshooting - $55

"If your are on the internet, your computer is open to the world, unless you secure it."

• Is wireless encryption enabled?
• Does your wireless router broadcast your SSID?
• Is there a firewall installed/enabled on your computer?
• Are there file sharing programs installed on your computer?
• And more!

Securely share the internet, printers, and files from anywhere in your office or home. We will setup your computer to protect it from internet attacks while allowing you access within your home network.

Additional computers - $30

NOTE: An active high-speed internet connection is required for this service. Software costs not included in price. We recommend Trend Micro Internet Security which allows for installation on up to 3 computers with purchase of one license.

Virus and Spyware Removal

• Virus and Spyware Removal - $75
• Virus and Spyware Removal plus Anti-virus & Anti-Spyware software installation - $100

Get rid of nasty viruses & spyware and protect your PC with your choice of an Anti-Virus & Anti-Spyware software package. Annatech recommends Trend-Micro PC-cillin used with Spybot-SD and Spyware Blaster. Add additional computers for $30 each. Software not included.

Computer Training

• Get answers to your questions with customized one-on-one tutorials - $55/hr

We will provide support over-the-phone or via remote computer connection. Call to schedule an appointment for a customized tutorial session to fit your needs and budget. Check out some of the examples below:

• Computer backup walk-through.
• How to use Windows XP to your advantage.
• Tutorials on how to use the various components of Microsoft Office.
• Entering the Digital Age: How to sync your PDA with your computer, load your MP3 player with music, manage your digital camera's photos, etc.
• And more!

Internet Service Assistance

• Internet Connection Troubleshooting- $75/hour (ON-SITE ONLY)

Do you have a custom network setup that your ISP will not support? Called your internet support, but they still cannot fix the problem? We troubleshoot all networked internet connections.

NOTE: Due to the unpredictable nature of custom setups, service is charged by the hour. 1 hour minimum with additional fees charged by 1/4 hour.

Wired/Wireless Networking & Security

• Installation & Troubleshooting - $130
• General Troubleshooting - $75/hr, 1 hour minimum

Securely share the internet, printers, and files from anywhere in your office or home. Installation & Troubleshooting includes wireless router setup and configuration for up to two desktops / laptops. Add additional devices for $30 each. Hardware not included.

Virus and Spyware Removal

• Virus and Spyware Removal - $100
• Virus and Spyware Removal plus Anti-virus & Anti-Spyware software installation - $130

Get rid of nasty viruses & spyware and protect your PC with your choice of an Anti-Virus & Anti-Spyware software package. Annatech recommends Trend-Micro PC-cillin used with Spybot-SD and Spyware blaster. Add additional computers for $30 each. Software not included.

Setup a New Computer

• Setup & Secure your new computer - $150

Get your new computer setup and connected to your peripherals. Setup also includes Anti-Virus and Anti-Spam software installation along with a backup utility to assist in data-retrieval in the event of a hard drive crash. Annatech recommends saving backups to an external hard drive. Software and hardware not included.

• Assistance with purchase of new Dell computer - $50

Worried about choosing the right computer? We work directly with Dell to find the right computer for the best price. You can setup the computer on your own, or purchase our "Setup & Secure" service listed above.

The $50 assistance-charge is waived when you choose Annatech to Setup & Secure your new computer. As a Dell valued added reseller, we will customize the right computer for the best price, set it up and secure it - all for just $150 + cost of Software and Hardware).

Upgrade Your Computer

• Upgrade the internal components of your computer - $100
• Includes service for up to 2 components. Additional components billed at $25/each.

• RAM (memory)
• Hard drive*
• CD, DVD or Floppy Drives (or other drives that ft in 5.25" or 3.5" drive bays)
• Graphics Card
• Sound Card
• Any other components that work with SATA (Serial ATA), IDE, PCI or PCI-E interfaces.

*Note that if Annatech replaces the hard drive where the Operating System resides, you will be responsible for software and OS reinstallation unless Annatech is specifically requested to perform this service. There will be an additional fee for this work determined at the time of service by the operating technician.

Motherboard replacement is considered a custom service and will be billed on a per-case basis due to the complexity of internal hardware, chassis, motherboard and driver compatibility. Annatech cannot guarantee 100% success with motherboard-related upgrades unless we approve the component compatibility.

• Don't know what to buy? Annatech can supply the hardware for services scheduled at least 6 business days in advance.

First Aid!

• Computer Recovery - $130

In the event of a computer crash, Annatech will attempt to recover your computer to a working state. We recommend a complete backup after recovery, since a computer crash often is caused by a failing hard drive.

NOTE: Computer crashes can be caused by a number of issues ranging from virus/spyware infection to motherboard or hard drive failure. The vast majority of computer crashes are due to hard drive failure. We have many tools at our disposal for hard drive recovery, but an extreme mechanical failure may not be recoverable. In that case, we will make a recommendation to send your hard drive to a specialized data recovery center.

Complete Backup

• Backup and archive all your work - $100

We will backup the contents of your desktop or laptop to DVD-R media or an external hard drive. Cost of DVD media is included. An external hard drive may cost $200 or more.

NOTE: DVD media is limited to about 4.5 GB (about 2-hours of DVD-quality video) for single-layer DVDs and almost 9 GB for dual-layer DVDs. There is an extra $5 charge for the use of dual-layer DVDs. Archives spanning more than 4 DVDs will incur a $20 charge for additional DVDs. Annatech recommends the use of an external hard drive for archives greater than 40 GB (about the size of an average laptop hard drive).

Computer Training

• Get answers to your questions with customized one-on-one tutorials - $75/hr

Call to schedule an appointment for a customized tutorial session to fit your needs and budget. Check out some of the examples below:

• Computer backup walk-through.
• How to use Windows XP to your advantage.
• Tutorials on how to use the various components of Microsoft Office.
• Entering the Digital Age: How to sync your PDA with your computer, load your MP3 player with music, manage your digital camera's photos, etc.
• And more!

Internet Service Assistance

• Internet Service Consultation - FREE

We provide over-the-phone consultation & recommendation regarding your options for broadband internet service in your area. Call 443-262-5956 to request a phone-appointment. For sessions longer than 15 minutes you may request at-home consultation for a flat-fee of $50.

• Internet Connection Troubleshooting- $75/hour

Do you have a custom network setup that your ISP will not support? Called your internet support, but they still cannot fix the problem? We troubleshoot all networked internet connections.

NOTE: Due to the unpredictable nature of custom setups, service is charged by the hour. 1 hour minimum with additional fees charged by 1/4 hour.

Internet Phone Setup (VoIP)

• Internet Phone Setup for VoIP (Voice Over IP)- $100

We will setup or troubleshoot one VoIP device on an existing functional network and test the VoIP device for proper functionality. Hardware and VoIP service not included.

"We provide small business computer support ranging from general PC maintainance to Microsoft Server 2003 & Exchange setup and support."

General Support

• We provide on-site diagnostics and troubleshooting for Windows-based networks running Windows 98, NT, 2000, XP or Server 2003. $75/hour, 1 hour min.

We know that some businesses utilize custom setup Point-of-Sale (POS) systems. Annatech excersizes the utmost care to ensure that the integrity of your pre-existing network is not compromised. In the event that we cannot resolve the issue without compromising your network, we will notify you and charge only the minimum fee.

Wired/Wireless Networking & Security

• Installation & Troubleshooting - $175
• General Troubleshooting - $75/hr, 1 hour minimum

Securely share the internet, printers, and files from anywhere within your business location. Installation & Troubleshooting includes wireless router setup and configuration for up to two desktops / laptops. Add additional devices for $30 each. Hardware not included.

Virus and Spyware Removal

• Virus and Spyware Removal - $100
• Virus and Spyware Removal plus Anti-virus & Anti-Spyware software installation - $130

Get rid of nasty viruses & spyware and protect your network with your choice of an Anti-Virus & Anti-Spyware software package. Annatech recommends Trend-Micro PC-cillin used with Spybot-SD and Spyware blaster. Add additional computers for $30 each. Software not included.

Setup a New Computer

• Setup & Secure your new computer - $150

Get your new computer setup and connected to your peripherals. Setup also includes Anti-Virus and Anti-Spam software installation along with a backup utility to assist in data-retrieval in the event of a hard drive crash. Annatech recommends saving backups to an external hard drive. Software and hardware not included.

• Assistance with purchase of new Dell computer - $50

Worried about choosing the right computer? We work directly with Dell to find the right computer for the best price. You can setup the computer on your own, or purchase our "Setup & Secure" service listed above.

The $50 assistance-charge is waived when you choose Annatech to Setup & Secure your new computer. As a Dell valued added reseller, we will customize the right computer for the best price, set it up and secure it - all for just $150 + cost of Software and Hardware).

System Upgrade

• Upgrade the internal components of your computer - $150
• Includes service for up to 2 components. Additional components billed at $50/each.

• RAM (memory)
• Hard drive*
• CD, DVD or Floppy Drives (or other drives that ft in 5.25" or 3.5" drive bays)
• Graphics Card
• Sound Card
• Any other components that work with SATA (Serial ATA), IDE, PCI or PCI-E interfaces.

*Note that if Annatech replaces the hard drive where the Operating System resides, you will be responsible for software and OS reinstallation unless Annatech is specifically requested to perform this service. There will be an additional fee for this work determined at the time of service by the operating technician.

Motherboard replacement is considered a custom service and will be billed on a per-case basis due to the complexity of internal hardware, chassis, motherboard and driver compatibility. Annatech cannot guarantee 100% success with motherboard-related upgrades unless we approve the component compatibility.

• Don't know what to buy? Annatech can supply the hardware for services scheduled at least 6 business days in advance.

First Aid!

• Computer Recovery - $175

In the event of a computer crash, Annatech will attempt to recover your computer to a working state. We recommend a complete backup after recovery, since a computer crash often is caused by a failing hard drive.

NOTE: Computer crashes can be caused by a number of issues ranging from virus/spyware infection to motherboard or hard drive failure. The vast majority of computer crashes are due to hard drive failure. We have many tools at our disposal for hard drive recovery, but an extreme mechanical failure may not be recoverable. In that case, we will make a recommendation to send your hard drive to a specialized data recovery center.

Backup Solutions

• Backup and archive all your work - $150

We will backup the contents of your server, desktop or laptop to DVD-R media or an external hard drive. Cost of DVD media is included. An external hard drive may cost $200 or more.

NOTE: DVD media is limited to about 4.5 GB (about 2-hours of DVD-quality video) for single-layer DVDs and almost 9 GB for dual-layer DVDs. There is an extra $5 charge for the use of dual-layer DVDs. Archives spanning more than 4 DVDs will incur a $20 charge for additional DVDs. Annatech recommends the use of an external hard drive for archives greater than 40 GB (about the size of an average laptop hard drive).

Small Business Startup

• Just starting out? Let Annatech be your on-demand IT department. We can customize a contract for any need or budget. Consultation fee waived upon activation of contract.

Large corporations shouldn't have to be the only businesses to afford excellent IT support. From PC installation to network setup and maintenance, Annatech will provide the service and hardware to help you achieve your goals. *

Microsoft Exchange^® Mail

Annatech has partnered with AppRiver^® to provide their award-winning Microsoft Exchange mail hosting and virus/spam filtering services. Consider the following advantages:

• Zero-dollar infrastructure cost: All you have to do is provide a broadband internet connection at work and AppRiver handles the rest.
• Steady, predictable monthly service cost: You can plan your Exchange email budget a year or more in advance. You pay on a per-user basis but with no additional, recurring service fees.
• Limitless storage & remote access: AppRiver charges a low monthly fee for each user while providing an almost limitless amount of storage for email, contacts, tasks, calendar, etc. All of your user's Outlook information will be available remotely or on their local PC/laptop.

Click HERE for more information on hosted Microsoft Exchange solutions.

Microsoft Exchange^® Mail

Annatech has partnered with AppRiver^® to provide their award-winning Microsoft Exchange mail hosting and virus/spam filtering services. Consider the following advantages:

• Zero-dollar infrastructure cost: All you have to do is provide a broadband internet connection at work and AppRiver handles the rest.
• Steady, predictable monthly service cost: You can plan your Exchange email budget a year or more in advance. You pay on a per-user basis but with no additional, recurring service fees.
• Limitless storage & remote access: AppRiver charges a low monthly fee for each user while providing an almost limitless amount of storage for email, contacts, tasks, calendar, etc. All of your user's Outlook information will be available remotely or on their local PC/laptop.

Annatech will perform the migration to the new service on a per user basis. The transition can move at whatever pace you feel comfortable, without disruption to your existing email service. When it is time to go live, AppRiver will be ready to handle all of the email for your domain (eg. yourcompany.com).

Annatech will only charge for the time it takes to setup the email service and migrate user data to the AppRiver servers. From that point on, your company will be billed directly by AppRiver. Annatech will manage the overall administration of your account, but your company can have it’s own administrator setup to add email users as needed. Beyond the initial setup fees, there is no additional cost unless you decide to have Annatech migrate new users in the future.

AppRiver currently charges $12.95 per user, per month. With this, you get:

• “Unlimited” storage per user account. AppRiver starts accounts at 1GB (1000 megabytes), but allows you to reasonably increase the storage, per user, on an as needed basis for no additional cost.
  
• Full access to administer your company’s email accounts.
  
• Complete support through AppRiver and the knowledge that your email is securely hosted on redundant servers, giving you virtually 100% uptime.
  
• The flexibility to maintain a mobile office environment while still allowing for sharing and collaboration between all your users.
  
• And more!

Click on the link below to start your free trial!

AppRiver Spam and Virus Email Filtering

(choose "Managed Exchange Hosting with Secure Tide")

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